This workshop will define customer service and introduce you to the six elements of customer service. You will learn the critical areas where customers have expectations. You will look at setting short- and long-term goals related to your employment. Additionally, you will think about what your organization expects of you and how those standards line up with customer expectations.
This workshop will introduce the key communication skills needed for in-person and telephone interactions. During the session, students will learn to handle difficult callers and work in groups to further develop skill sets. This session will also include learning how to approach unexpected challenges and successfully work with difficult people.
In this workshop, you will develop a plan for solving customer service problems and learn how to turn unhappy customers around. You will examine multiple ways of dealing with conflict in the work environment. You will then learn how to measure and reinforce your success on the job. The session will finish with some quick and easy ways to de-stress in the workplace.
Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don't cancel and don't attend, you are responsible for payment.
Space is limited! Registration in advance required!
*Qualifying companies can send employees for a discounted rate of $60 - All Three Sessions. Contact Celia Zamora for additional information. email@example.com.